The phrase “Walk Lanka” in these Booking Terms and Conditions refers to Walk Lanka Holidays (PVT) LTD.
Walk Lanka Holidays is a Sri Lankan travel company registered with the Sri Lanka Tourism Development Authority, the official body for Sri Lanka tourism. The planning, execution, and organization of tours are carried out by Walk Lanka Holidays on behalf of guests and other travel partners.
Complaints Procedure and Customer Care
Walk Lanka Holidays is fully committed to high levels of customer care at all stages of your holiday. This includes solving any problems at source to the benefit and contentment of all parties. Any complaints must be pursued as soon as possible with the supplier of the service (e.g. hotel manager), our ground representatives, and agents. If matters are not satisfactorily resolved, you MUST notify Walka Lanka Holidays within 24 hours, by e-mail, in a further effort to rectify the situation amicably. Walk Lanka Holidays provides you with appropriate contact numbers before travel and it is your responsibility to keep them safe. We reserve the right to refuse any liability or compensation if this arbitration procedure is not strictly adhered to.
Check List for Essentials
Check your flight times on the receipt of your tickets carefully. Minor adjustments to flight times may be made by the airline after the issue of our Travel Voucher. We do not accept responsibility for these. It is your sole responsibility to inform us regarding the alterations made in your flight times. You should also ensure that your travel documents, passports, visas, driving license, insurance details, and currencies are in order.
Any special requests must be advised to us at the time of booking e.g. diet, room location, room type i.e. twin/double, a particular facility at a hotel, etc. i.e. swimming pool, gym, etc. You also need to confirm your requests by email. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation itinerary or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part and we do not accept bookings that are conditional upon any special request being met.
Every holidaymaker, without exception, must possess valid travel insurance, and details of the policy must be stated before travel. Individuals must ensure that this travel insurance offers acceptable cover for the type of holiday undertaken.
Required Medical Information
You are responsible for assessing whether a Tour is suitable for you. You should consult your physician to confirm your fitness for travel and participation in any planned activities. You should seek your physician’s advice on vaccinations and medical precautions. The Tour Operator does not provide medical advice. It is your responsibility to assess the risks and requirements of each aspect of the Tour based on your own unique circumstances, limitations, fitness level, and medical requirements.
Age & Fitness
We want to ensure that you or anyone in your booking party enjoy their holiday to the fullest, so to help ascertain if a tour or tailor-made itinerary is suitable, clients who fall into the following criteria are required to complete our Tour Suitability Form. Where considered necessary, due to participation requirements, upgrades or conditions may apply or we may be able to provide the holiday on a private basis (supplements apply).
Any persons with pre-existing medical conditions. – Any person who requires regular care by a doctor or any person with medical or other circumstances we should be aware of. If you feel you need to provide us with additional details, please be kind enough to inform the respective Tour Consultant.
b) All persons aged 70 or over by the tour start date. – we may request further information or a signed letter from your doctor confirming you are able to undertake your chosen tour.
c) Pregnancy is considered a medical condition and must be disclosed to the Tour Operator at the time of booking. The Tour Operator may refuse to carry women who are over 24 weeks pregnant. The Tour Operator may refuse to carry anyone with certain medical conditions if reasonable accommodation or alternatives cannot be arranged.
Personal Loss, Injury, and Illness
Should you, or any member of your group, suffer loss (such as baggage or valuables), serious illness, personal injury, or death during your holiday, we, or our stated representatives, will provide sympathetic advice and guidance at our/their discretion. This must be carried out in conjunction with your personal travel insurance policy.
Confirmation of Booking
Your booking is confirmed and a contract exists when Walk Lanka Holidays issues a written confirmation after receipt of the applicable deposit amount. Please check your confirmation carefully and report any incorrect or incomplete information to the Tour Operator immediately. Please ensure that names are exactly as stated in the relevant passport.
In the case of all bookings, including tailor-made holidays, your booking will be confirmed by 50% upfront advance. A Confirmation Invoice and Travel Voucher will be sent when all reservations have been made with full payment to be paid 7 days prior to arrival. Payment of deposit confirms that you accept our booking conditions.
Initial Payment is required at the time of booking.
The Client must pay all bank charges in the case of a bank transfer.
There will be no additional postage fees, booking fees, or other hidden charges. Exchange rates are based on the Central Bank of Sri Lanka at the time of booking and are not subject to change.
a) Cancellation by Walk Lanka Holidays
Walk Lanka Holidays is committed to high levels of professionalism to protect your booking. But we reserve the right to cancel your booking in any incidence of Force Majeure (see the clause below). In this event, we will return all money paid by you and, wherever possible, offer an alternative booking of comparable type and quality for your consideration. We cannot be held liable for any incidental expenses that you may incur during arrangements for a booking that is subsequently canceled by us.
Cancellation by Client (You)
You may cancel your booking by notifying the Tour Consultant. Cancellation fees, if any, will be determined with reference to the date on which notice of cancellation is received by the Tour Consultant and are expressed as a percentage of the total price paid for the canceled Tour.
If Cancellation is received 60 days or more before arrival in relevant booking: the 100% of the payments made to the Tour Consultant in respect of the canceled tour will be refunded.
If Cancellation is received between 30-59 days before arrival in relevant booking: an amount equal to 95% of payments made to the Tour Consultant in respect of the canceled Tour will be refunded.
Cancellation less than 30 days before arrival in relevant booking: an amount equal to 90 the payments made to the Tour Consultant in respect of the canceled Tour will be refunded.
If Cancellation is received 21 days or less before arrival in relevant bookings are non – refundable.
Other cancellation refunds are determined on a case-by-case basis, whether provided directly or indirectly by us. We do not normally refund for early checkouts or no-shows.
Any individual who intends to cancel a booking with Walk Lanka Holidays must immediately notify their respective Tour Consultant by email, quoting their Invoice number. In the event of a group cancellation (by the tour leader), we will hold each individual equally liable for cancellation costs.
In light of the current pandemic, if there is any unfortunate reason in which the tour cannot take place, Walk Lanka Holidays will be refunded 100% of your payment if canceled within 21 days prior to arrival in Sri Lanka.
Guarantee of Price
We guarantee that your holiday will not be subjected to surcharges, except where our costs rise because of changes in Government policy. We will not surcharge for exchange-rate fluctuations.
Walk Lanka Holidays never, under any circumstances, recommends or guarantees the value or the quality of any additional product not clearly itemized on the Travel Voucher and which may be purchased during an itinerary arranged in part or whole by Blue Lanka Tours, even in the case where the product may have been discussed between a client and an employee or representative of Walk Lanka Holidays. Determining the value of a product is entirely the client’s responsibility. Walk Lanka Holidays has no duty to intervene in such circumstances.
Walk Lanka Holidays is not responsible for the quality, functionality, guarantee, or warranty of any product you may purchase during your tour.
The Tour Operator will not be liable in any way for death, bodily injury, illness, damage, delay or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for the Tour Operator failure to commence, perform or complete any duty owed to you if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by Act of God, war or warlike operations, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, fire, extreme weather or any other cause whatsoever beyond the reasonable control of the Tour Operator; or an event which the Tour Operator or the Third Party Supplier of services, even with all due care, could not foresee any and all of which, individually and collectively, constitute “Force Majeure”.